Choosing an HVAC contractor is an important decision that you shouldn’t decide upon without doing some homework to make certain you’re making the right choice.
First, select a contractor who will ask you about your wants and needs and actually listen to you. With that information, they should be able to offer up to four options from which you can pick.
When they set up your installation, is it when you want to have it done, or when they can squeeze you in? Will your contractor pull a permit on every job? Doing so will ensure it meets all of your local codes.
HVAC system installation is not something you can do yourself and a successful installation requires a contractor that is skilled in many areas, from load calculation to piping and a bunch of steps in between. You could get the highest rated system, but if it’s improperly installed you may not get the best performance.
Here are some other questions to help you make the best choice while searching for your HVAC contractor.
Are They Certified?
NATE (North American Technician Excellence) is the largest nonprofit certification organization for HVAC technicians. Certified technicians have demonstrated their knowledge in the HVAC industry by passing real-world and specialized tests designed by a committee of industry authorities. NATE-certified contractors have met the highest industry standards for knowledgeable installation and service. NATE certification will offer you peace of mind knowing your contractor has completed intense professional training.
Can they provide references or referrals?
A professional HVAC company ought to be able to provide you with a list of recent customers that you can chat with and verify the quality of their company’s work. Chat with their list of references and ask about their project and if they’d recommend their work.
There are also official sources online such as the Better Business Bureau and ACCA (Air Conditioning Contractors of America). The BBB allows you to check out the consumer ratings of an HVAC contractor and you’ll be shown any customer complaints against a company. The ACCA is a nonprofit organization of more than 60,000 professionals and 4,000 businesses. Contractors found on ACCA are sure to be committed to their trade and will be able to give referrals for previous work.
Another route is crowdsourcing referrals from your friends and neighbors or on your social media networks. These are normally the most useful recommendations because they are coming from people you know. You’ll find out who to check out and which contractors to avoid. If you’re on nextdoor.com you can literally ask for recommendations from people right next door. Contractors count on positive word-of-mouth, so if someone you trust backs them it’s likely they’ll do great work for you too.
Do you know if they’re licensed and insured?
Not all states require licensure for heating and cooling contractors, but nearly all of them do. It’s easy to search online to determine if your state requires a license so you know whether or not to ask for one when getting quotes from a contractor. The reason many states require licenses is simply to guard you from using a company that uses less than qualified workers.
If you live in a state that requires licenses and the contractor you’re talking to doesn’t have one, it’s probably better to look elsewhere to help avoid any potential problems.
When should you ask about these questions?
The best time to ask questions and choose an HVAC contractor is right now, before something goes wrong with your system. Get your furnace inspected while it’s running normally and arrange your yearly maintenance.
Your family’s health, comfort and safety is our business at GV Heating & Air in Crystal and Twin Cities. Our HVAC pros would be happy to answer any and all of your questions. Call us at 763-535-2000. We look forward to becoming your partner in keeping your system running safely and efficiently.
